Help Center

What is a path?

A path is a step-by-step shopping experience you build for your customers. Each path contains one or more steps, and each step can display products, content, and options. You can create multiple paths for different purposes — bundles, gift sets, product configuration, and more.

Create a new path

• Go to My Paths and click Create First Path (or New Path if you already have paths).
• Choose the type of path you want to build.
• For most first-time setups, choose Multiple Product Flow. ▶ Multiple Product Flow [16 sec]
• Choose Single Product Flow when your path is centered on one main product. ▶ Single Product Flow [18 sec]

Multiple vs Single Product Flow

• Multiple Product Flow: Present different products across steps. Each product is added to the customer's cart individually as they move through the path. Best for bundles, kits, outfit builders, and cross-sells.▶ Product Kit Builder Example [47 sec]
• Single Product Flow: Center the path around one base product. Customers choose options step-by-step (like color, size, material). Additional add-on products can also be included. Everything is added to the cart together on a final summary step. Best for product configurators, personalized items, and made-to-order products.▶ Configure Your Product Example [54 sec]

Key difference

• Multiple Product Flow: products go into the real Shopify cart immediately when the customer clicks Add to Cart.
• Single Product Flow: selections are held in a temporary session until the customer clicks Add to Cart on the summary step, which adds everything at once.

Edit an existing path

• Go to My Paths and find the path you want to update.
• Click the cog icon on the path card to open the editor.
• The editor has two sides: make changes on the left, see a live preview on the right.
• The preview can be toggled between desktop and mobile views.

Path Settings

Click the Purchase Path Settings button (top-right of the editor) to open path-level settings. Here you can update:

• Path title — the name customers see when choosing between multiple paths
• Cover image — shown on the path selection card
• Label — a short tag like "Popular" or "New" shown on the path card
• Description — rich text description of the path
• Navigation button text — customize Next/Previous button text
• Button styles — change button appearance
• Progress bar — show or hide the step progress indicator
• Mobile slider — show products in a horizontal swipeable row on mobile (for steps with more than two products)
• Post-completion redirect — where to send the customer after the path is complete
• Active/Inactive toggle — controls whether the path appears on your storefront
• Delete path — permanently removes the path (this cannot be undone)

Activate or deactivate a path

• A path must be set to Active before customers can see it on your storefront.
• If a path is saved but inactive, it still exists in the app but will not appear in your store.
• Toggle the Active setting inside Purchase Path Settings.

Preview your paths

• In-editor preview: The right side of the editor always shows a real-time preview of the step you are editing. Toggle between desktop and mobile views.
• Full path preview: Click the Preview All Paths button at the top of the editor to walk through the entire path as a customer would — from path selection through every step. This does not add anything to a real cart.

Delete a path

• Open Purchase Path Settings and use the delete option.
• Only delete a path if you are sure you no longer need it.
• Deleting is permanent — all steps and products inside the path are also removed.

What is Single Product Flow?

Single Product Flow centers your path around one main product (called the base product). Customers configure that product's options step-by-step, and can also choose additional add-on products along the way. Everything is held in a temporary session until the final summary step, where the customer adds it all to the cart at once.

▶ Configure Your Product Example [54 sec]

Select a base product

• When you create a Single Product Flow, the first thing you do is choose your base product from your Shopify catalog.
• This product becomes the center of the entire path.
• The customer's option choices (color, size, material, etc.) determine which variant of this product is added to the cart. ▶ Single Product Flow [18 sec]

Split Options into Steps vs Keep Options Together

After choosing your base product, you decide how to display its options:

• Split Options into Steps — each product option gets its own step. The customer makes one choice at a time. ▶ Split Options into Steps [17 sec]Example: Step 1 = choose color, Step 2 = choose size, Step 3 = choose material
  
  
• Keep Options Together — all product options appear on the first step. The customer selects everything at once, then moves on to add-ons. ▶ Keep Options Together [18 sec]Example: color, size, and material all on the first step
  
  

Choose Split for a more guided, one-decision-at-a-time experience. Choose Together for a faster experience when the product has few options.

Additional products (add-ons)

• Beyond the base product, you can add more products to any step. These are treated as add-on products.
• Add-on products are separate items — not options of the base product.
• They appear on the summary step alongside the base product.
• They are added to the cart together with the base product on the final summary step.

How the summary step works

• Every Single Product Flow path ends with a summary step. This step is automatic and cannot be removed.
• The summary step shows the base product with the selected variant, plus any add-on products chosen along the way.
• The customer clicks one button to add everything to the cart at once.
• After adding to cart, the path closes (Pop-up Mode) or completes (Embedded Mode) and the customer is redirected to the configured destination.

Custom inputs in Single Product Flow

• You can add custom input fields (text, toggles, file uploads) to collect extra information from customers.
• Inputs on the base product attach to the base product's metadata in the Shopify cart at checkout.
• Inputs on additional add-on products attach to each individual product's metadata.
• Step-level custom inputs, including custom-options-only steps, attach to the base product in Single Product Flow.
• In Single Product Flow, required text inputs on the base-product card keep Next/Done disabled until those fields are completed.
• Use custom inputs for engraving text, special instructions, uploaded artwork, or yes/no options like gift wrapping. ▶ Custom Input Fields [22 sec]

Changing the base product

• Once a base product is selected, changing it requires deleting the existing path and starting over. This is because product options, steps, and configuration are all tied to the original base product.

What is a step?

A step is one screen within your path. Each step can contain content (title, subtitle, description) and one or more products. Customers move through steps one at a time using Next and Previous buttons.

Add a step

• Open your path in the editor.
• Find the cog icon in the top-right corner of any existing step's header.
• Click the cog icon to open the step options.
• Choose Add a new step. The new step appears after the current step.

Remove a step

• Click the cog icon on the step you want to remove.
• Choose Remove this step.
• Be careful — removing a step is permanent. All products and content in that step are also removed.

Step content

Each step can include content that appears above the products. Use this content to guide the customer and explain what they should do.

• Title — the main heading (e.g., "Choose Your Main Item")
• Subtitle — a secondary heading (e.g., "Pick one to get started")
• Description — rich text content with formatting options. Use this for longer explanations when needed.

Keep wording short and action-oriented. Good examples: "Choose your main item," "Pick a size," "Add matching accessories."

Step options (full list)

The step cog icon opens a modal with these options:

• Add a new step — creates a new step after this one
• Add a new product — adds a product from your Shopify catalog to this step
• Add Collection to Step — shows the products of a Shopify collection in this step (Pro plan; see Section 5)
• Remove this step — permanently deletes this step and everything in it
• Product Display Rules — ask customers a question and show different products based on their answer (see Section 7)
• Require at least one product — prevents the customer from moving to the next step until they add at least one product from this step (see Section 7)
• Custom classes — add CSS class names for custom styling (advanced)

When to use more steps

• Break large decisions into smaller ones — customers are more likely to complete the path
• Separate product categories (e.g., main products on one step, accessories on the next)
• Create upsell opportunities by introducing add-ons at the right moment
• Guide customers through a logical sequence that mirrors how they think about the purchase

When to use fewer steps

• When you only have a few products to show
• When the customer does not need guidance to make their selection
• When a faster checkout experience is more important than a guided one

Add a product to a step

• Click the cog icon on the step where you want to add a product.
• Choose Add a new product.
• Select a product from your Shopify catalog.
• In Single Product Flow, any product added beyond the base product is treated as an add-on.

Remove a product

• Click the cog icon on the product card within the step.
• Choose the remove option.

Add a collection to a step (Pro plan)

On the Pro plan, a step can show the products of a Shopify collection instead of products you pick one at a time. Products you add to the collection in Shopify appear in the step automatically, without editing your path.

• Click the cog icon on the step, or on any product in that step.
• Choose Add Collection to Step, then select a collection from your Shopify store.
• In the collection's settings, set Max products to show (from 1 to 100). Each product loads separately, so a smaller number opens the step faster.

For a full walkthrough, every collection setting, and tips, see Section 5: Working with Collections.

Product display settings

Each product has its own customization options. Access them through the product's cog icon. You can change:

• Title override — replace the product's default title with custom text
• Product label — add a label like "Best Seller" or "Most Popular" that appears on the product card
• Description — rich text description that replaces or adds to the default product description
• Star rating display — show or hide a star rating
• Media images — control whether product images are displayed
• Zoom effect on hover — enable a zoom when customers hover over product images
• Hide quantity input — hide the quantity selector so only one unit is added at a time

Select variants from images

Instead of standard dropdowns or buttons, you can let customers choose product variants by clicking images. This is great for visual options like colors, fabrics, or finishes.

• Enable Choose variants from image in the product settings.
• Each variant combination is shown as a clickable image button below the main product image.
• The images come from your product's variant setup in Shopify (not from MultiStep).
• This works best when the total number of variants is small.
• Make sure each variant has an image assigned in your Shopify product settings before enabling this. ▶ Select Variant from Image [21 sec]

Example: A product with Color (blue, green) and Size (large, small) would show 4 image buttons — Large/Blue, Large/Green, Small/Blue, Small/Green — instead of two dropdown menus.

Custom input fields

Collect extra information from customers by adding custom input fields to products.

• Text input — customers type information (e.g., engraving text, special instructions)
• Toggle input — a yes/no or on/off switch (e.g., "Add gift wrapping?")
• Radio input: Single-select options where the question is stored as the property label and the selected option is stored as the value.
• File uploader — customers upload a file (e.g., custom artwork, logo, reference image) ▶ Custom Input Fields [22 sec]

Required Text Input Fields

• Only text input fields can be marked required.
• For product Add to Cart actions, empty required text fields block submission in both Multiple Product Flow and Single Product Flow additional-product cards, and missing fields are highlighted.
• In Single Product Flow base-product steps, Next/Done stays disabled until required text fields are complete.
• If a required text field is inside a conditionally shown input group, it is enforced only while that conditional toggle is on (in both flow types).

How custom input data is stored

• In Multiple Product Flow: input values attach to the individual product's metadata in the Shopify cart.
• In Single Product Flow (base product): input values attach to the base product's metadata.
• In Single Product Flow (add-on products): input values attach to each add-on product's own metadata.

Custom input data appears as line item properties at checkout, so you and your fulfillment team can see exactly what the customer entered.

Mobile product slider

• When enabled in Purchase Path Settings, steps with more than two products display as a horizontal swipeable slider on mobile devices.
• Customers can swipe left and right to browse products on smaller screens.
• This applies to all products in Multiple Product Flow and to add-on products in Single Product Flow (not the base product).
• Preview on mobile after enabling to make sure it looks right for your products.

Why add a collection to a step?

A collection is the fastest way to fill a step with products. Instead of adding products one at a time, you pick one of your Shopify collections and the step shows its products for you. MultiStep looks up the collection's current products on your storefront, so the step stays in sync with your catalog.

• Add many products at once — one collection can fill a step with up to 100 products.
• Always up to date — products you add to the collection in Shopify appear in the step automatically, and products you remove disappear. You don't need to edit or re-save your path.
• Easy to manage — keep organizing products where you already do, in Shopify. Automated collections even fill themselves, for example with every product that has a certain tag.
• Uses just one product slot — a collection counts as one product toward your plan's products-per-step limit, however many products it shows.

Ideas to try:

• "Choose your flavor" — a step that shows your Flavors collection.
• "Add accessories" — a step after the main product that shows your Accessories collection.
• "Complete your gift box" — a step that shows a seasonal collection you refresh in Shopify.
• "Pick your add-ons" — in Single Product Flow, a collection of extras offered with the base product.

How to add a collection to a step

1. Open your path in the editor and go to the step where the products should appear.
2. Click Add Collection to Step. You'll find it in the step's cog icon menu, in the cog icon menu of any product on that step, and below the step's content settings (in Multiple Product Flow, only until the step has its first product).
3. Shopify's collection picker opens. Choose the collection you want to show. If you close the picker without choosing one, nothing is added.
4. In the collection's settings card, set Max products to show (from 1 to 100; 12 by default).
5. Optional: enter a Label on each product, such as "New" or "Best Seller". It appears on every product card from the collection.
6. Optional: click the cog icon on the collection to set custom input fields, image options, layout, and behavior for all of its products.
7. Save your path, then open your storefront to see the collection's products in the step.

What customers see

• Each product from the collection appears as its own product card, with its own title, description, images, and options from Shopify.
• While MultiStep looks up the collection, customers see a loading animation.
• Customers add these products like any other product. In Multiple Product Flow, each one goes into the cart as soon as it's added. In Single Product Flow, they're offered as add-ons and go into the cart with the base product on the summary step.
• Changes you make to the collection in Shopify show up the next time the page loads.
• Sold-out products in the collection are still shown, marked as sold out.
• Only active products that are available on your Online Store sales channel appear. The collection must also be available on your Online Store sales channel.
• A product that is in the collection and also added to the step on its own appears only once.

Collection settings

Each collection has its own settings card in the editor, plus a cog icon with most of the same options as a product. Everything you set applies to every product in the collection.

• Change Collection — show a different collection in the same place. Your other settings stay as they are.
• Label on each product — a short label, such as "New", shown on every product card from the collection.
• Max products to show — how many of the collection's products to show, from 1 to 100. Each product loads separately, so a smaller number opens the step faster.
• Custom Input Fields — text inputs, toggles, radio buttons, and file uploaders, added to every product card.
• Product Selection & Display — variant images as selection buttons, media thumbnail images, and zoom.
• Layout & Appearance — hide the quantity selector or add custom CSS classes.
• Conditional Logic — move customers to the next step as soon as they add one of the products, or show the collection's products only after the step's other products are in the cart.

Not available for a collection:

• Title and description overrides. Each product shows its own title and description from Shopify.
• Star ratings.
• Require this product to move forward to next step — instead, turn on "At least one product from this step is required to continue" in the step's options. The collection's products count toward it.

Collections in Multiple and Single Product Flow

• Multiple Product Flow: add a collection to any step, on its own or next to products you add yourself. Customers add each product to the cart from its own card.
• Single Product Flow: add a collection to any step except the summary step. It's always placed after the base product, so it can never replace it. Its products are offered as add-ons, and the ones the customer chooses go into the cart with the base product on the summary step.

Collections with step rules and logic

• Require at least one product: turn on "At least one product from this step is required to continue" in the step's options, and any product from the collection meets it. If the collection turns out empty or can no longer be found, and no other product on the step can meet the requirement, it is dropped so customers can still continue.
• Product Display Rules: a collection appears as one row with its title, and all of its products are shown or hidden together.
• Automatically proceed: turn it on for a collection to create a quick "pick one" step. As soon as a customer adds any product from the collection, the path moves to the next step.
• Recommended products: on a step with a collection, a product set to show only when other products are purchased appears only after every other product on the step is in the cart, including each of the collection's products. For upsells, use a step without a collection.

Plans and limits

• Collections are part of the Pro plan. On the Basic and Plus plans, Add Collection to Step is greyed out with an orange lock icon. Hover over the lock to see why.
• To use collections, upgrade to Pro on the Plans page.
• A collection counts as one product toward your plan's products-per-step limit, however many products it shows.
• Each collection can show up to 100 products.
• If your store leaves the Pro plan, collections already in your paths keep showing on your storefront, but a path that contains a collection can't be saved. Remove the path's collections or upgrade to Pro to save your changes.

Change or remove a collection

• To show a different collection, click Change Collection in the collection's settings card and pick another one.
• To remove a collection, click the cog icon on the collection and choose Remove Collection.
• If you change a collection's URL handle in Shopify, click "Change Collection" and select the collection again so the step can find it.

Tips for great collection steps

• Create a collection just for your path, such as "Gift Box Add-ons". A manual collection lets you choose exactly which products appear. An automated collection fills itself, for example with every product tagged "new".
• Keep "Max products to show" as low as works for you. Fewer products open the step faster, especially on mobile.
• Tell customers what to do in the step's title, such as "Choose your flavor" or "Add a matching accessory".
• Turn on Show Products as Slider on Mobile Devices in Purchase Path Settings so customers can swipe through the collection on their phones.
• Test each collection step on your storefront. The editor preview shows a placeholder card instead of the collection's products.
• Something not showing as expected? See the collection topics under Troubleshooting at the end of this page.

Two display modes

• Pop-up Mode: Adds a button to your page. When the customer clicks the button, MultiStep opens in a full-screen overlay. The customer moves through the path inside the overlay, and it closes when the path is complete.
• Embedded Mode: Places the MultiStep path directly on the page as part of the page content. No button needed — the path is visible right away.

Pop-up mode setup (requires two steps)

Pop-up Mode requires two separate actions in the Theme Editor. Missing either one will cause problems.

1. Add the block: Add the MultiStep Pop-up Mode block to the page section where you want the button to appear.
2. Enable the app embed: Click the App Embeds icon (bottom of the left sidebar), find Enable Pop-up Content, and turn it on.

▶ Pop-up Display Option [14 sec]

Embedded mode setup (one step)

• Add the MultiStep Embedded Mode block to the page section where you want the path to appear.
• Save the theme. The path renders directly on the page. ▶ Embedded Display Option [10 sec]

Show Estimated Total in Path

Estimated Total is a Pop-up Mode setting that shows a running product total inside the path. It appears after the customer adds a product and is hidden on Single Product Flow summary steps.

• Multiple Product Flow: includes products successfully added to the cart during the current path.
• Single Product Flow: includes manually selected add-ons on non-summary steps. The base product appears in the summary total.
• With Auto-Add Product on Product Page enabled, the Single Product Flow summary includes the auto-added product after it reaches the cart. It is marked as already added and cannot be removed.
• Product prices only: taxes, shipping, discounts, and products already in the cart before the path started are not included.

To enable it:

1. Open Theme Editor.
2. Select the MultiStep: Pop-up Mode block.
3. Enable Show Estimated Total in Path.
4. Save and test the storefront path. This setting is available only in Pop-up Mode.

Pop-up vs embedded: which should you use?

• Use Pop-up Mode when you want a button on the page that opens the experience on click. Best for product pages, add-on offers, and pages where you want a cleaner layout until the customer starts shopping.
• Use Embedded Mode when you want the full path visible right on the page. Best for landing pages, dedicated sales pages, and pages where the path should be the main content.

Display filters and path targeting

Both Pop-up Mode and Embedded Mode blocks have a display filter setting in the Theme Editor sidebar. This controls which paths appear on the storefront.

• Single AND Multiple — show all active paths regardless of type
• Multiple ONLY — show only Multiple Product Flow paths
• Single ONLY — show only Single Product Flow paths
• Just Show ONE Path (enter an ID) — show only one specific path by entering its ID ▶ Show One Path by ID [17 sec]

Finding a path ID

• Path IDs are shown on each path card in the My Paths view in the MultiStep admin. An example ID looks like: 3bc3af9b-4bff-4732-96f6-24478fe38d83
  
  

How multiple paths appear to customers

• If more than one active path matches your display settings, customers see a grid of path cards. Each card shows the path's cover image, title, and label. The customer clicks a card to enter that path.
  
  
• If only one path matches, the customer goes directly into the first step — no card selection screen. ▶ Show Lots of Paths [16 sec]

Customize the start button (Pop-up Mode only)

• Button text — change the text on the button (e.g., "Start Here", "Build Your Bundle", "Choose Your Package")
• Button styles — change the button's visual appearance
• Custom classes — add CSS class names for developer-level styling

Custom CSS

• Both Pop-up Mode and Embedded Mode blocks include a Custom CSS for MultiStep text area in the Theme Editor sidebar.
• Use this only if you or a developer want to customize MultiStep's appearance beyond the built-in options.

Important: Only add MultiStep once per page

• Do not add MultiStep multiple times on the same page template.
• Do not place both a Pop-up Mode block and an Embedded Mode block on the same page.
• If both are added, only the Embedded version will show and the Pop-up button will not work.
• Use one clear setup per page to avoid conflicts.

Show products based on customer's answer

Ask a question and show different products depending on which option the customer picks. This makes the path feel more tailored without building separate paths.

1. Add all the products to the step first.
2. Open the step options (cog icon) and find Product Display Rules.
3. Enter your question (e.g., "Who is this for?") and two answer options (e.g., "Adult" and "Child").
4. Use the toggles to assign each product to Option 1 or Option 2.
5. Save and test. When the customer picks an answer, only the matching products appear. ▶ Product Display Logic [19 sec]

Require at least one product to continue (step-level)

• When enabled, the Next button is disabled until the customer adds at least one product from this step.
• Any product in the step satisfies this requirement.
• Use this when a step presents required choices, not optional add-ons.
• The "at least one" check counts standard products on the step. Products set to "Show only when other products are purchased" do not satisfy this requirement by themselves.
• Enable it in the step options (cog icon). ▶ Require Any Product to Continue [16 sec]

Require a specific product to continue (product-level)

• When enabled, the customer cannot proceed unless this exact product has been added.
• Use this when one specific product is essential before accessories or add-ons can be chosen.
• If a required product is currently hidden by display logic, trying to continue reveals and highlights that required product card.
• Enable it in the product options (product cog icon). ▶ Require Specific Product to Continue [18 sec]

Automatically proceed when product is added (product-level)

• When enabled, the path automatically advances to the next step as soon as the customer adds this product.
• Best for steps with only one product where selecting it should immediately move forward.
• Use carefully on steps with multiple products — the path will advance as soon as this product is added, even if the customer has not seen the other products.
• Auto-proceed still respects required product checks and is blocked when required text inputs on that card are empty.
• Avoid combining auto-proceed with "Show only when other products are purchased" on the same step, because customers may skip the upsell reveal.
• If auto-proceed can complete the final step, set a completion redirect URL to avoid reloading the current page.
• Enable it in the product options (product cog icon). ▶ Automatically Proceed When Product Added [17 sec]

Show recommended product after others are purchased (product-level)

• When enabled, this product is hidden until all other products in the same step have been added to the cart.
• Once the customer adds the other products, this product appears as a final recommendation.
• Use this for upsells, bundle completion, or premium upgrade suggestions.
• Enable it in the product options (product cog icon). ▶ Show Recommended Product [16 sec]

Example: A step has three products — a shirt, pants, and a belt. Set the belt as the recommended product. The customer sees only the shirt and pants first. After adding both, the belt appears as a "Complete the outfit" suggestion.

Custom CSS classes on steps

• You can add custom CSS class names to any step's container element.
• This is only useful if you or a developer plan to write custom CSS to style specific steps differently. Most store owners will not need this.

What is Auto-Add Product on Product Page?

This is a Pop-up Mode feature designed specifically for product pages. When enabled, the product the customer is currently viewing is automatically added to the Shopify cart the moment the MultiStep pop-up opens.

How it works

1. The customer is on a product page and selects their options (color, size, etc.).
2. The customer clicks the MultiStep start button.
3. The product page's product is immediately added to the Shopify cart.
4. The MultiStep pop-up opens.
5. A brief success message appears in the corner of the page confirming the product was added.
6. The customer continues through the MultiStep path to choose add-ons, accessories, or related products. ▶ Auto-Add Product on Product Page [15 sec]

How to enable it

1. Open Shopify Theme Editor.
2. Navigate to the product page template.
3. Select the MultiStep Pop-up Mode block.
4. In the sidebar settings, enable Auto-Add Product on Product Page.
5. Save and test on a live product page.

Important things to know

• Applies to all product pages using the same template: This setting is part of the product page template. If your store uses one default product page template, every product page will have this behavior.
• Different paths for different products: To show different MultiStep experiences on different product pages, create separate product page templates in Shopify and assign each template to the appropriate products.
• Consider hiding the default Add to Cart button: When using Auto-Add, the store's regular Add to Cart button can cause confusion. Consider hiding it and using the MultiStep button as the primary call to action. Update the button text to explain what will happen (e.g., "Add to Cart & Choose Accessories").
• Only works on product pages: The Auto-Add setting may appear in the Theme Editor regardless of which page template you are editing, but it only works on product pages where there is a "current product" to add.

If Auto-Add is not working

• The product must be available for sale (not sold out).
• The selected variant must exist and be in stock.
• The feature only works on product page templates. Enabling it on other page types will have no effect.

Troubleshooting

Quick fixes for the most common setup issues.

The start button appears, but pop-up does not open

• Go to Theme Editor → click the App Embeds icon (bottom of the left sidebar).
• Find Enable Pop-up Content and turn it on.
• Save the theme and test again. ▶ Pop-up Display Option [14 sec]

The start button is not showing

Possible causes:

• The MultiStep block was not added to the page template.
• You are viewing a different page or template than the one you configured.
• Both a Pop-up Mode block and an Embedded Mode block were added to the same page (only the Embedded version will render). Remove one and use a single display mode per page.

MultiStep area is blank (no paths visible)

Possible causes:

• No paths are set to Active. Open each path → Purchase Path Settings → toggle Active.
• The display filter does not match your active paths. If you set it to "Multiple ONLY" but only have Single Product Flow paths active, nothing will show.
• If using "Just Show ONE Path," the path ID may be incorrect. Double-check it matches the ID shown in My Paths.
• After making changes, save the Theme Editor and refresh your storefront.

Product changes in Shopify are not reflected in the MultiStep admin

Cause: MultiStep takes a snapshot of each product when it is added to a step. This snapshot is not automatically updated when you edit the product in Shopify.

• Remove the product from the step, then add it again. This creates a fresh snapshot.
• Important: This only affects the admin editor preview. Your live storefront always pulls fresh product data from Shopify, so customers always see the current product information.

Auto-Add Product on Product Page is not working

• The product must be available for sale and not sold out.
• The selected variant must exist and be in stock.
• The feature only works on product page templates. Enabling it on other page types will have no effect.

"Add Collection to Step" is greyed out

Cause: Collections are part of the Pro plan. On other plans, the option shows an orange lock icon and can't be used.

• Upgrade to the Pro plan from the Plans page.
• If a path already has collections and your store is no longer on the Pro plan, they keep showing on your storefront, but the path can't be saved and each collection shows an orange lock. Remove the path's collections or upgrade to Pro to save your changes.

A collection shows fewer products than expected

Possible causes:

• Max products to show is set lower than the number of products in the collection.
• A product that is also added on its own to the same step appears only once.
• If you changed the collection's URL handle in Shopify, select the collection again in the step.
• Only active products that are available on your Online Store sales channel appear on your storefront.

Path was built but never appears on the store

Check these items in order:

1. Is the path saved?
2. Is the path set to Active in Purchase Path Settings?
3. Has MultiStep been added to the storefront via Theme Editor?
4. Does the display filter include the path type you created?
5. If using Pop-up Mode, is the Enable Pop-up Content app embed turned on?

Still need help?

Contact support if:

• Your path is active but still will not appear.
• Your pop-up setup looks correct but still does not open.
• Product behavior does not match what you configured.
• You need help choosing the right path structure.
• You want help with custom styles to match your theme.
• You have a suggestion for a new feature or improvement.